Returns & Refunds Policy

We are committed to selling quality products the we hope you will enjoy and appreciate in your home. However, should you wish to return your order, please make sure that you check your items carefully before they are used or installed.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.

Please see details at http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

RETURNS:

• Important: Items that have a customer chosen finish on upholstery, wood or metal cannot be returned or exchanged, as they are manufactured specially for you with those finishes. This includes any customisation of the product like height, etc.
• Return of stock items will not be accepted under the following conditions.
  • If notified after 7 days from the date of receipt of items.
  • If the original packaging has been disposed off.
  • If any item has been assembled.
  • If the items are not in re-saleable condition
• Only items purchased from stock can be returned or exchanged. Note: COST OF RETURNING GOODS AND GOODS IN TRANSIT RISK INSURANCE, WOULD BE AT THE BUYERS EXPENSE AND THE BUYERS RESPONSIBILITY.
• GOODS DAMAGED IN TRANSIT: It is the customer's responsibility to check the condition of the goods received. Any missing items or transit damage should be notified in writing within 24 hours. Please retain the packaging and boxes for inspection before any claim can be processed. NOTE: We will require photographs showing the damage and the packaging sent to us by email or post. Any goods damaged in transit will be replaced free of charge. However, no returns will be accepted.

Returning stock items:

• Please call or email us within 7 days from date of receipt of goods to advise the reason for returns.
• Returns of stock items can be made by
  •     Requesting us to collect from a specified address. Note: There will be a collection charge, if you ask us to collect. We advise you to take a photo of the packed goods in case there is a transit damage. If the goods are not packaged well, then any transit damage will be charged to you. However, if there is a transit damage for well packaged goods then it will be the couriers responsibility.
  •     Returning the products yourself in a re-saleable condition at your own expense. We advice you to package the items well and insure them if required, as any transit damage will be your responsibility. We also advice you the take a photo of the packed items in case you need to claim from the courier.
• Once we receive the goods, we will check them for transit damage and usage at our warehouse and advise of a refund or claim accordingly.

REFUNDS:

• Refunds are normally made within 5 working days.
• If you have asked us to collect, then the charge will be deducted prior to refund.

Opening hours: Monday to Friday 9 AM to 5 PM.

Telephone - 0871 781 2264 or 01673 866315