terms-conditions


Our checkout price includes VAT and Delivery to UK Mainland & Northern Ireland. Price indicated is the unit price. If in doubt please call or see FAQ (frequently asked questions). Products with "(Sold in multiples of 2 or 4 or 6)" are available in packs of 2 or 4 or 6 and cannot by sold in odd numbers. However, prices are for each item and not the pack. Most of the furniture items are supplied flat packed and requires self assembly. Most table top are supplied without marking or screw holes. If you require information about a particular item, please call or email us.
Please double check dimensions before ordering, especially, seat height requirement and table height.
Upholstery Colour will seem different on the computer screen and variations between batches cannot be avoided. Please note that all metal products / chrome, satin, brass suffers from minor abrasions and fault lines due to the shaping process. These are not damage spots, but are caused by the manufacturing method and cannot be avoided. Wood may have grains that are of a different colour. These grains are not defects and cannot be avoided as wood is a natural product. Variations between batches cannot be avoided. Table bases are made of cast iron and therefore will have a rough finish, except for brushed steel, aluminium, chrome, satin and brass.
Dimensions mentioned are approximate. If you require exact dimension, please call or email us to enquire.
Goods will not be despatched under any circumstances until payment has been received in full. Complaints, if any, should be notified within 48hours of delivery. It is the customer's responsibility to check the condition of the goods received. Any missing items or transit damage should be notified within 24 hours. If we have undertaken any "special finish" for a product, the colouring is purely to our "standards". As the items on our website are not manufactured by us, we have absolutely no control over any design changes that the manufacturers may decide on, if required. If 100% accuracy to that of the model illustrated is required, please state this at the time of enquiry/order and we can advise of any changes. Please note that prices are subject to change without prior notice. However we will confirm prices at the time of ordering.
DELIVERY : Lead time for items in stock range from approximately 2 to 14 days and for non-stock items 3 weeks to 6 weeks. This will be advised at the time of ordering. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Pro-Global Companies Limited shall be under no liability for any delay or failure to deliver the products within estimated timescales and cannot be held responsible for any delays with Royal Mail, Parcel Force or any other courier delivery service. We cannot accept liability for out of pocket expenses, loss of pay or other costs incurred due to failed or delayed deliveries or collections.
We also offer "before 10am", " before 12pm" and "Saturday" deliveries at an additional cost.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
RETURN OF GOODS ORDERED.
Important: Items that have a customer chosen finish on upholstery, wood or metal cannot be returned or exchanged, as they are manufactured specially for you with those finishes. This includes any customisation of the product like height, etc. Return of stock items will not be accepted under the following conditions. If notified after 7 days from the date of receipt of items. If the original packaging has been disposed off. If any item has been assembled. If the items are not in re-saleable condition Only items purchased from stock can be returned or exchanged. Note: COST OF RETURNING GOODS AND GOODS IN TRANSIT RISK INSURANCE, WOULD BE AT THE BUYERS EXPENSE AND THE BUYERS RESPONSIBILITY.
GOODS DAMAGED IN TRANSIT:It is the customer's responsibility to check the condition of the goods received. Any missing items or transit damage should be notified in writing within 24 hours. Please retain the packaging and boxes for inspection before any claim can be processed. NOTE: We will require photographs showing the damage and the packaging sent to us by email or post. Any goods damaged in transit will be replaced free of charge. However, no returns will be accepted.
Please call or email us within 7 days from date of receipt of goods to advise the reason for returns.
Returns of stock items can be made by
Requesting us to collect from a specified address. Note: There will be a collection charge, if you ask us to collect. We advise you to take a photo of the packed goods in case there is a transit damage. If the goods are not packaged well, then any transit damage will be charged to you. However, if there is a transit damage for well packaged goods then it will be the couriers responsibility.
Returning the products yourself in a re-saleable condition at your own expense. We advice you to package the items well and insure them if required, as any transit damage will be your responsibility. We also advice you the take a photo of the packed items in case you need to claim from the courier.
Once we receive the goods, we will check them for transit damage and usage at our warehouse and advise of a refund or claim accordingly.
REFUNDS
Refunds are normally made within 5 working days.
If you have asked us to collect, then the charge will be deducted prior to refund.
Please note: We will in no way undertake any responsibility for any injuries or damage caused in whatever way from the goods we have sold.
Most furniture will be delivered flat packed, especially tables, which require self - assembly. Tools will not be supplied.
Please note that we do not warrant that this site or any function or material within it is fault or error free.

© 2017 Pro-Global Companies Ltd. All Rights Reserved. www.pro-global.co.uk